Shipping policy

iLA Styles – Shipping & Delivery Policy

At iLA Styles, we aim to process and deliver every order safely and as quickly as possible. This Shipping & Delivery Policy explains our delivery process, estimated timelines, shipping charges, Cash on Delivery requirements, failed deliveries, and other important information.

By placing an order with iLA Styles, you agree to the terms outlined below.

1. Delivery Coverage

iLA Styles currently delivers across Pakistan only.

We do not currently offer international shipping.

Delivery availability may vary for certain remote or restricted locations depending on courier coverage.

2. Order Processing Time

Orders are generally processed within 1 to 2 business days after successful order placement and verification.

Orders placed on:

Sundays
Public holidays
Bank holidays
During major sales or promotional campaigns

may require additional processing time.

Processing time refers to the time required to confirm, prepare, pack, and hand over your order to the courier.

It is separate from the courier's delivery time.

3. Order Verification

To help prevent fraudulent or incorrect orders, iLA Styles may verify orders before dispatch.

Verification may be conducted through:

Phone call
WhatsApp
SMS
Email

Customers are responsible for providing a valid and reachable contact number when placing an order.

If we are unable to verify an order when verification is required, dispatch may be delayed or the order may be cancelled.

4. Estimated Delivery Time

Once an order has been dispatched, estimated delivery times are generally:

Major Cities

Approximately 2 to 5 business days

Other Cities & Locations

Approximately 3 to 7 business days

Remote Areas

Delivery may take approximately 5 to 8 business days, depending on courier service availability.

These timelines are estimates and not guaranteed delivery dates.

5. Business Days

Business days generally exclude:

Sundays
Public holidays
Official government holidays
Days on which courier operations are suspended

Delivery times may also be affected during religious holidays, Eid periods, major sales, national events, or periods of unusually high courier volume.

6. Shipping Charges

Applicable delivery charges will be displayed at checkout before you complete your order.

Shipping charges may vary depending on:

Order value
Delivery location
Promotional offers
Shipping method
Courier charges

From time to time, iLA Styles may offer free shipping as part of a promotion.

Free shipping promotions may be subject to minimum order values or other promotional conditions.

7. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders within Pakistan.

For COD orders:

The full payable amount must be paid to the courier at the time of delivery
Customers should keep the required payment amount available
Customers must provide an active mobile number
Orders may be verified before dispatch

iLA Styles reserves the right to require advance payment for certain orders, customers, locations, or circumstances.

8. Prepaid Orders

For prepaid orders, payment must be successfully received or authorized before the order is processed.

If payment is unsuccessful, incomplete, or cannot be verified, the order may remain pending or be cancelled.

9. Order Confirmation

Once your order has been successfully placed, you may receive an order confirmation through:

Email
SMS
WhatsApp
Website confirmation

Please review your order details carefully.

If you notice an incorrect:

Product
Color
Quantity
Address
Phone number

10. Changing Your Delivery Address

If you need to change your delivery address, please contact iLA Styles before your order has been dispatched.

Once the parcel has been handed over to the courier, we may not be able to change the delivery address.

If the courier permits an address change after dispatch, additional charges or delivery delays may apply.

11. Incorrect or Incomplete Address

Customers are responsible for providing complete and accurate delivery information.

iLA Styles will not be responsible for delays, failed deliveries, or additional courier charges caused by:

Incorrect address
Incomplete address
Incorrect city
Invalid phone number
Missing house, apartment, street, or area information
Customer-provided delivery instructions that cannot be fulfilled

If an order is returned to us because of incorrect customer information, additional shipping charges may apply before the parcel is sent again.

12. Courier Contact

Our courier partner may contact you by phone or SMS before or during delivery.

Please ensure that the phone number entered when placing your order remains active.

Failure to answer courier calls may result in delayed or unsuccessful delivery.

13. Delivery Attempts

Courier companies generally make a limited number of delivery attempts.

If delivery cannot be completed because:

The customer is unavailable
The phone number is unreachable
The customer refuses delivery
The address cannot be located
The customer repeatedly asks the courier to return later

the parcel may be returned to iLA Styles.

Re-delivery may require payment of additional shipping charges.

14. Refused Cash on Delivery Orders

Customers are requested to place COD orders only when they genuinely intend to receive them.

If a confirmed COD order is refused without a reasonable reason, iLA Styles reserves the right to:

Restrict Cash on Delivery for future orders
Request advance payment for future orders
Request advance payment of shipping charges
Cancel repeated suspicious or fraudulent orders

Repeated refusal of COD parcels creates unnecessary courier and handling costs and may result in restrictions on future purchases.

15. Failed Delivery & Re-Delivery

If a parcel is returned to us due to:

Customer unavailability
Incorrect delivery details
Refusal to accept the parcel
Failure to respond to courier calls
Repeated unsuccessful delivery attempts

the customer may be required to pay the applicable re-delivery charges before the order is shipped again.

16. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, some delays may be outside the control of iLA Styles.

Possible causes include:

Courier operational delays
Weather conditions
Flooding
Road closures
Strikes
Public holidays
Political or security conditions
Natural disasters
High order volume
Major sale events
Remote-area limitations
Transportation disruptions
Government restrictions

We will make reasonable efforts to assist with delayed shipments, but courier delivery timelines cannot always be guaranteed.

17. Peak Season & Sale Delays

During periods such as:

Eid
Ramadan
Black Friday
Independence Day sales
End-of-season sales
Major promotional campaigns

both order processing and courier delivery may take longer than usual due to increased order volumes.

Customers are encouraged to place time-sensitive orders in advance.

18. Tracking Your Order

Where courier tracking is available, tracking details may be shared after dispatch through:

SMS
WhatsApp
Email
Courier tracking notification

Tracking information may take several hours after dispatch to become active in the courier's system.

19. Delayed Tracking Updates

Courier tracking systems do not always update in real time.

A parcel may continue moving through the courier network even if the tracking status has not recently changed.

A temporary lack of tracking updates does not necessarily mean that the parcel has been lost.

20. Lost Shipments

If a shipment appears to be lost in transit, please contact iLA Styles so we can raise an investigation with the courier company.

Once the courier confirms that a parcel has been lost, iLA Styles will provide an appropriate resolution, which may include:

Replacement
Re-shipment
Refund

depending on stock availability and the circumstances of the order.

21. Damaged Parcels

If your parcel arrives visibly damaged, crushed, opened, or tampered with, please photograph the parcel before opening it wherever possible.

If the product inside is damaged, defective, incomplete, or incorrect, contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the parcel
Photos of the shipping label
Photos or video showing the damaged or incorrect product
A description of the issue

Claims will be reviewed in accordance with our Return, Exchange, Refund & Cancellation Policy.

22. Incorrect Product Received

If iLA Styles accidentally sends:

The wrong watch
The wrong model
The wrong color
The wrong quantity

please contact us within 48 hours of delivery.

Once verified, iLA Styles will arrange an appropriate replacement, exchange, or refund.

Applicable courier charges for a verified error made by iLA Styles will be covered by us.

23. Opening & Inspecting Parcels

Unless the courier specifically provides an open-parcel service, customers should not open the parcel before completing delivery and payment.

Courier riders are generally responsible only for delivering parcels and collecting payment and may not be authorized to wait while products are opened or inspected.

Any product issue discovered after delivery should be reported directly to iLA Styles according to our Returns Policy.

24. Product Packaging

Every reasonable effort is made to securely package iLA Styles products before dispatch.

Customers should retain the:

Product box
Original packaging
Tags
Protective films
Inserts
Accessories
Documents

until they are satisfied that the correct product has been received.

Removing or damaging original packaging may affect eligibility for a return or exchange.

25. Delivery to Someone Else

An order may be delivered to another person available at the delivery address, including:

Family members
Household members
Office reception
Building security
Authorized representatives

Once the parcel has been accepted at the delivery address by an authorized or reasonably identifiable recipient, it may be considered successfully delivered.

26. Office & Workplace Deliveries

For orders delivered to workplaces, offices, commercial buildings, or institutions, the parcel may be handed to reception, security personnel, or another person authorized to receive deliveries.

Customers are responsible for ensuring that their workplace permits personal deliveries.

27. Shipping Charges on Returns

For a change-of-mind return or preference-based exchange, the customer is responsible for applicable delivery and return courier charges.

Original delivery charges are generally non-refundable.

Where an order originally qualified for free shipping, the actual delivery cost incurred by iLA Styles may be deducted from the refund where permitted under our Return Policy.

If a return is caused by a verified:

Defective product
Damaged product
Incorrect product

sent by iLA Styles, the applicable return or replacement courier cost will be covered by iLA Styles.

28. Order Cancellation Before Dispatch

Orders may be cancelled before they are dispatched.

To request cancellation, contact us as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible.

If the parcel has already left our facility, the customer may need to receive the order and follow our applicable Return Policy.

29. Shipping Promotions

Free or discounted shipping promotions may:

Be available for a limited period
Require a minimum purchase amount
Apply only to selected locations or products
Be withdrawn or changed without prior notice

Promotional shipping benefits have no cash value.

30. Force Majeure

iLA Styles will not be responsible for delivery delays caused by circumstances reasonably beyond our control, including but not limited to:

Natural disasters
Floods
Severe weather
Strikes
Civil disturbances
Government restrictions
Transportation shutdowns
Courier network interruptions
Internet or telecommunications outages

We will make reasonable efforts to resume normal order processing as soon as circumstances allow.

31. Contact Us About Your Delivery

For questions regarding your order, shipment, tracking, or delivery, please contact:

iLA Styles

Email: info@ilastyles.pk
WhatsApp: +92 325 3767023

When contacting us about an existing order, please provide your order number so our team can assist you more efficiently.

32. Changes to This Shipping Policy

iLA Styles reserves the right to update this Shipping & Delivery Policy when necessary.

The latest version published on our website will apply to orders placed after the updated policy becomes effective.

By placing an order with iLA Styles, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.